Java Republic loves plastic coffee!

"Dear Terry,

Firstly I would like to apologise about the unsatisfactory experience you had with a Java republic product. This letter is in response to the complaint received by yourself, regarding a coffee which you purchased on a BA flight. I understand it must have been an unpleasant experience for you to drink a cup full of coffee grounds, and unfortunately the only way to consume this coffee on flight is through the Suprlids which are provided with the coffee by the airline.

I would like to thank you for your feedback as here at Java Republic we aim to deliver the highest standard of Quality to our customers at all times.

Kind Regards

Diane

From: info
Sent: 01 September 2017 13:30
To: Diane Fox <Diane@javarepublic.com>
Subject: FW: Java Republic on BA NCE/LHR 18 August 2017

From: Terry MAGUIRE [mailto:tmaguire@newspaper.com]
Sent: 01 September 2017 03:36
To: info <info@javarepublic.com>
Subject: Java Republic on BA NCE/LHR 18 August 2017

I bought your coffee on BA and proceeded to drink a cup full of coffee grounds. It was atrocious. As BA explained it to me later, the only option is to drink it through a plastic top. I refuse to drink my coffee in such a manner and clearly you don’t care very much about the quality of the coffee if that is what you intended.

Terry MAGUIRE"